Privacy Policy

1. Information We Collect

We collect both information that you provide directly to us and information that is automatically collected when you visit our site.

Information You Provide to Us

  • Account Information: When creating an account, we collect details such as your name, email address, and phone number.
  • Order Information: When making a purchase, we collect billing and shipping addresses, payment details (e.g., credit card number), and contact information to process your order.
  • Customer Support: When you contact us for support, we may collect information such as your contact details and a record of your correspondence.

Information We Collect Automatically

  • Usage Data: Information such as your IP address, browser type, pages visited, and actions on the site may be automatically collected to improve the user experience.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to gather information about site usage and to personalize your experience.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

  • Order Processing: To fulfill and deliver orders, confirm order status, and provide transaction receipts.
  • Customer Support: To respond to inquiries, resolve issues, and improve customer service.
  • Personalization: To provide personalized content, offers, and recommendations.
  • Marketing and Promotions: With your consent, to inform you about promotions, special offers, and new products.
  • Analytics and Improvement: To monitor usage, analyze trends, and enhance our website’s functionality.
  • Legal Compliance: To comply with applicable legal requirements, such as verifying age eligibility for purchases.

3. Sharing of Your Information

We may share your information with trusted third parties as follows:

  • Service Providers: We work with Shopify and other service providers who assist with payment processing, order fulfillment, shipping, marketing, and analytics. These providers have access to your information to perform their services but are obligated to protect it.
  • Legal and Regulatory Compliance: We may disclose your information to comply with legal obligations or to respond to lawful requests by authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

4. Data Security

We implement security measures designed to protect your personal information. While we strive to use commercially acceptable means to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take every measure to safeguard your data.

5. Your Choices and Rights

Access and Correction: You can review and update your account information by logging into your account. If you would like to request a correction or deletion of your personal data, please contact us.

Marketing Communications: You may opt out of receiving promotional emails by following the unsubscribe instructions included in our emails. Please note that even if you opt out, we may still send you non-promotional messages related to your account or orders.

Cookies and Tracking: You can set your browser to refuse cookies or alert you when cookies are being used. However, disabling cookies may affect the functionality of our website.

6. California Consumer Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request details about the specific personal information we collect about you, the purposes for which it is used, and the categories of third parties with whom we share this information.

  • Right to Delete: You may request that we delete personal information we have collected from you, subject to certain legal exceptions.

  • Right to Opt-Out of Sale: We do not sell personal information. However, if we were to engage in any future sale of personal information, California residents would have the right to opt-out.

  • Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, you can contact us at [Customer Support Email/Phone Number]. We may need to verify your identity before processing your request.

7. Age Restrictions

Our website and products are intended for individuals 21 years of age or older. We do not knowingly collect information from minors. If we discover that a minor has provided us with personal information, we will delete that information promptly. Age verification may be required for purchase to comply with federal regulations.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or the content of these external websites. Please review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page regularly for the latest information on our privacy practices. The date of the latest revision will be indicated at the top of the page.

10. Contact Us

If you have questions or concerns about our Privacy Policy or practices, please contact us at:

VIP VAPE & Tobacco
1320 W Sunshine St,
Springfield, MO 65807
Email: contact@vip2smokers.com
Phone: (417) 771-5513