Return & Refund Policy
At VIP Smoker Vape, customer satisfaction is our priority. If you encounter an issue with your purchase from vip2smokers.com, please contact us by phone or email, and we will assist you with our return process.
Return Eligibility and Guidelines
- Return Period: Returns must be initiated within 14 days from the original purchase date.
- Non-Refundable Items: Certain products are not eligible for return or exchange, including Puffco products, which are considered final sale.
Refund Process
Once your return is received and inspected, a refund will be processed to the original payment method, less a 15% restocking fee. We strongly recommend insuring your return package to safeguard against loss or damage during transit.
Non-Returnable/Non-Exchangeable Items
Due to FDA regulations and for health and safety purposes, the following items are not eligible for return or exchange:
- Opened or used e-liquids or juices
- Products not purchased directly from vip2smokers.com
- Opened or used devices and accessories
- Shipping fees
- Puffco products, whether opened or unopened
- Partially used or opened sample packs or bundled items
Additional Return Instructions
- Shipping Fees: Customers are responsible for the cost of return shipping.
- Exchanges: Upon receipt of the returned items, a customer service representative will reach out to confirm your exchange preferences. For exchanges involving items of higher value, any remaining balance will apply. A standard shipping fee will be applied to orders below $100.
Return Address:
VIP Smoker Vape
1320 W Sunshine St,
Springfield, MO 65807
If you have any questions regarding our refund policy, please contact us at contact@vip2smokers.com. We appreciate your understanding and cooperation in maintaining a safe and efficient return process.